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smooch

Smooch is a versatile customer communication platform that helps businesses to engage with their customers through various messaging channels. With its powerful features and seamless integration options, Smooch allows businesses to deliver exceptional customer support and build meaningful customer relationships. In this documentation, you’ll find all the information you need to get started with Smooch.

Getting Started

If you’re new to Smooch, this section will guide you through the process of setting up and integrating Smooch into your application. Follow the steps below to get started:

Installation

To install Smooch, follow these steps:

  1. Ensure you have the latest version of CocoaPods installed.
  2. Add Smooch as a dependency in your Podfile.
  3. Run pod install to install Smooch.

Configuration

After installing Smooch, you need to configure it with your credentials. Follow these steps:

  1. Obtain your Smooch app token from the Smooch dashboard.
  2. Initialize Smooch with your app token in your application delegate file.

Usage

Once you have Smooch integrated and configured, here are some essential features and functionalities you can explore:

Sending Messages

With Smooch, you can send messages to your customers through various channels like SMS, WhatsApp, Facebook Messenger, etc. To send a message, follow these steps:

  1. Create a message object with the necessary content and targeting options.
  2. Use the Smooch API to send the message to the desired channel.

Receiving Messages

Smooch allows you to receive messages from your customers on different channels. To receive messages, follow these steps:

  1. Configure webhooks to receive incoming messages in your application backend.
  2. Process the received message data and perform any required actions.

FAQs

How can I integrate Smooch with my existing CRM system?

You can easily integrate Smooch with your CRM system by leveraging Smooch’s REST API. The API allows you to retrieve and update customer information, send messages, and perform various CRM-related actions.

Can I customize the appearance of the chat widget?

Yes, Smooch provides options to customize the appearance of the chat widget to match your brand’s look and feel. You can modify colors, fonts, button styles, and much more through the Smooch’s customization settings or CSS customization.

Can I automate responses using Smooch?

Absolutely! Smooch allows you to create automated responses using triggers and bots. Triggers enable you to automatically respond to specific messages or events, while bots can be configured to answer frequently asked questions or initiate conversations.

Congratulations! You are now equipped with the essential knowledge and steps to use Smooch effectively for customer communication and support.