In a groundbreaking move to enhance their guest service experience, the Spokane Tribe Resort & Casino has announced a new partnership with leading hotel reservation call center Travel Outlook. This strategic collaboration aims to elevate the level of customer service delivered to guests, ensuring a seamless and enjoyable stay at the resort and casino.
With a reputation for excellence in customer service, Travel Outlook is the perfect partner for the Spokane Tribe Resort & Casino. The call center specializes in managing reservations for luxury hotels and resorts, providing unmatched support and assistance to guests throughout their stay. By tapping into Travel Outlook’s expertise, the Spokane Tribe Resort & Casino aims to deliver a world-class service experience that will set them apart from their competitors.
“We are thrilled to be partnering with Travel Outlook to enhance our guest service experience,” said Regina Stewart, General Manager of the Spokane Tribe Resort & Casino. “Their commitment to excellence and dedication to providing exceptional customer service aligns perfectly with our own values and goals. With their support, we are confident that we can exceed our guests’ expectations and create memorable experiences that will keep them coming back time and time again.”
As part of the partnership, Travel Outlook will provide reservation support for the Spokane Tribe Resort & Casino, handling all incoming calls from guests looking to book a room or inquire about their stay. By outsourcing this crucial aspect of their operations to a trusted partner, the resort and casino can focus on delivering a personalized and unforgettable experience for their guests.
In addition to assisting with reservations, Travel Outlook will also provide training and support to the staff at the Spokane Tribe Resort & Casino, ensuring that everyone is equipped to deliver exceptional customer service at every touchpoint. With their expertise and guidance, the resort and casino can streamline their operations and create a more efficient and seamless guest experience.
“We are excited to partner with the Spokane Tribe Resort & Casino and help them elevate their guest service experience to new heights,” said John Smallwood, President of Travel Outlook. “Our team is dedicated to providing unparalleled support and assistance to guests, and we look forward to working closely with the resort and casino to achieve their goals and exceed their guests’ expectations.”
The partnership between the Spokane Tribe Resort & Casino and Travel Outlook represents a significant step forward in the resort and casino industry, highlighting the importance of delivering exceptional customer service to create a truly memorable guest experience. With this collaboration, the Spokane Tribe Resort & Casino is poised to become a leader in the industry, setting a new standard for excellence in guest service.