In a world where canceling subscriptions and memberships can often be a hassle, one gym stands out for making the process nearly impossible: Planet Fitness.
Planet Fitness, known for its affordable monthly fees and judgment-free environment, has gained a reputation for being notoriously difficult to cancel a membership with. While many gyms require a simple phone call or online form to cancel, Planet Fitness requires members to jump through hoops in order to end their membership.
According to the Planet Fitness website, members can only cancel their membership in person at their home club. This means that if a member moves to a new city or simply wants to switch gyms, they must return to their original Planet Fitness location in order to cancel. This inconvenient requirement has left many former members frustrated and feeling trapped in their contracts.
One former Planet Fitness member, Sarah Johnson, shared her experience with trying to cancel her membership. “I moved to a new city and wanted to join a gym closer to my new home. When I tried to cancel my Planet Fitness membership, I was told that I had to come in person to my old gym. It was such a hassle and waste of time.”
In addition to the in-person cancellation requirement, many members have reported difficulty reaching a representative at their home club. Phone calls often go unanswered and emails are frequently ignored, leaving members feeling helpless in their efforts to cancel.
Despite the challenges, Planet Fitness remains a popular choice for many gym-goers due to its low monthly fees and friendly atmosphere. However, the difficulty of canceling a membership has caused some to reconsider their commitment to the gym.
In response to the criticism, Planet Fitness released a statement defending their cancellation policy. “Our in-person cancellation policy is in place to ensure that members have the opportunity to speak with a staff member and discuss their reasons for leaving. We believe this personal touch sets us apart from other gyms.”
While some may appreciate the personal touch, others argue that the inconvenience of canceling a Planet Fitness membership outweighs any benefits. As more and more gyms offer flexible cancellation options, Planet Fitness may need to reevaluate their policy in order to retain members and maintain their reputation as a customer-friendly gym. Until then, cancelling a Planet Fitness membership remains a challenge that many members must face.
