After confusion and frustration erupted during country music superstar Kenny Chesney’s concert at Hollywood Casino Amphitheatre, the venue has released a statement addressing the incident.
The chaos began when concertgoers became confused as they entered the amphitheater and could not find their assigned seats. Many fans took to social media to express their frustration, with some claiming that they were forced to stand in aisles or sit on the ground due to the confusion.
In response to the uproar, Hollywood Casino Amphitheatre issued a statement apologizing for any inconvenience caused and explaining that the confusion was the result of a technical error with the seating chart.
“We are aware of the confusion that occurred during the Kenny Chesney concert last night and we sincerely apologize to all fans affected by this issue,” the statement read. “Due to a technical error with the seating chart, some guests were unable to locate their assigned seats. We understand how frustrating this must have been for those affected and we are working to rectify the situation.”
The venue went on to explain that they are in the process of reviewing their seating procedures to ensure that this type of confusion does not happen again in the future.
“We are committed to providing the best possible concert experience for all of our guests and we take this incident very seriously,” the statement continued. “We are currently reviewing our seating procedures and implementing measures to ensure that this type of confusion does not occur at any future events.”
Fans who were affected by the confusion have been urged to contact the venue’s customer service team for assistance and potential compensation for their inconvenience.
Despite the seating mishap, Kenny Chesney’s performance was met with rave reviews from concertgoers, with many praising his high-energy set and incredible stage presence.
Overall, Hollywood Casino Amphitheatre has pledged to learn from this incident and improve their operations to prevent similar issues in the future.