After five years at the helm of one of Las Vegas’ most iconic resorts, Cynthia Kiser Murphey has announced her decision to step down as general manager of the Palms Casino Resort. Murphey’s tenure at the Palms has been marked by significant changes and improvements to the property, including the completion of a major renovation project and the launch of several successful new entertainment and dining options.
Murphey, who has been a fixture in the Las Vegas hospitality industry for over two decades, joined the Palms in 2015 with a mandate to revitalize the property and transform it into one of the city’s premier destinations. Under her leadership, the Palms underwent a $690 million renovation that saw the addition of new hotel rooms, restaurants, and entertainment venues. The resort also debuted a new state-of-the-art casino floor and rebranded as a lifestyle destination for both locals and tourists.
In a statement announcing her departure, Murphey expressed gratitude for the opportunity to lead the Palms during a period of significant growth and innovation. She thanked the resort’s staff, guests, and owners for their support and collaboration, and expressed confidence in the team’s ability to continue driving the Palms forward.
During her time at the Palms, Murphey was known for her hands-on approach to management and her commitment to creating a positive and inclusive workplace culture. She was also instrumental in forging partnerships with high-profile celebrity chefs and entertainers, making the Palms a must-visit destination for foodies and music lovers alike.
Murphey’s departure comes at a time of uncertainty for the hospitality industry, as Las Vegas continues to grapple with the economic fallout from the COVID-19 pandemic. The Palms, like many other resorts in the city, has faced challenges in recent months as travel and tourism have slowed to a standstill.
As the search for a new general manager begins, the Palms Casino Resort remains committed to providing guests with a world-class hospitality experience. The resort’s owners have expressed confidence in the strength of the team that Murphey built, and are optimistic about the future of the property.
In the meantime, Cynthia Kiser Murphey’s departure marks the end of an era at the Palms Casino Resort. Her legacy as a visionary leader and innovator in the Las Vegas hospitality industry will be remembered for years to come, and her impact on the resort will be felt long after her departure.