Las Vegas, NV – Guests at MGM Resorts’ famed casinos experienced significant delays and frustration after a computer issue caused long lines and delays on Saturday evening.
The issue first arose around 6:00 p.m., with reports of guests unable to access their room keys, make restaurant reservations, or check in to their rooms. The computer glitch also affected slot machines and table games, causing confusion and disruption throughout the casino floors.
Patrons took to social media to express their frustration, with some claiming to have waited in line for over an hour just to receive their room keys. Many guests were forced to wait in long, slow-moving lines at guest services and check-in counters, while others were simply unable to access their rooms or play their favorite games.
One guest, who wished to remain anonymous, described the chaos as “unbelievable” and “like something out of a movie.” She recounted waiting in line for nearly two hours before finally being able to check in to her room.
MGM Resorts quickly issued a statement apologizing for the inconvenience and promising to resolve the issue as quickly as possible. “We are aware of the technical difficulties affecting our guests and we are working diligently to resolve the situation,” the statement read.
Despite the casino’s efforts to rectify the problem, many guests expressed disappointment and frustration at the lack of communication and organization in handling the situation. Some even demanded refunds for their inconveniences.
As the night wore on, the computer issue slowly began to be resolved, with guests eventually able to access their rooms, make reservations, and resume playing their favorite casino games. However, the damage had already been done, with many guests left feeling frustrated and dissatisfied with their overall experience at MGM Resorts.
In the wake of the computer issue, MGM Resorts has vowed to investigate the root cause of the problem and take steps to prevent similar issues from occurring in the future. Despite the setback, the renowned casino chain remains committed to providing a top-notch experience for its guests and ensuring that incidents like this are kept to a minimum.
