Visitors to the iconic MGM Grand Hotel and Casino in Las Vegas were left frustrated and exhausted as they were met with long lines and delayed check-ins on Thursday morning. The chaos was the result of a computer glitch that caused major disruptions to the hotel’s reservation system.
The glitch, which began early in the morning, affected hundreds of guests who were trying to check in for their reservations. Some guests reported waiting in line for over two hours, only to be told that their reservation could not be found in the system. Many were left scrambling to find alternative accommodations or waiting in the crowded lobby for updates.
“I’ve been coming to the MGM for years and I’ve never experienced anything like this,” said longtime guest Sarah Madison. “It’s frustrating to spend so much money on a room and then have to wait for hours just to get checked in.”
MGM Grand staff worked tirelessly to resolve the issue, with IT teams working around the clock to fix the glitch. However, the problem persisted throughout the day, causing chaos and confusion among guests and employees alike.
“We apologize for the inconvenience and frustration this has caused our guests,” said MGM Resorts spokesperson, Jessica Parker. “We are working as quickly as possible to resolve the issue and get everyone checked in smoothly.”
Despite the setback, many visitors tried to make the best of the situation. Some enjoyed the various amenities the hotel has to offer, such as the pool, spa, and restaurants, while others took to social media to express their frustrations.
“I understand that glitches happen, but this is unacceptable for a hotel of this caliber,” tweeted one disgruntled guest. “I expected more from MGM.”
As the day wore on, the check-in process gradually improved, and by late afternoon, most guests were finally able to access their rooms. The hotel offered complimentary drink vouchers and discounts on future stays to those affected by the glitch as a gesture of goodwill.
Hopefully, this incident serves as a wake-up call for MGM Grand and other hotels to invest in better technology and preventative measures to avoid similar disruptions in the future. As for the affected guests, the hope is that their experiences at the hotel will improve and they can enjoy the rest of their stay without any further complications.
