The Colombian online gambling market has been thriving in recent years, with a wide variety of operators offering a range of games to players all over the country. However, with this growth has also come an increase in the number of complaints from users about the services they receive from these operators.
In response to this growing concern, the regulatory body in charge of overseeing the online gambling industry in Colombia, Coljuegos, has called on operators to take steps to verify user complaints and address any issues that may arise. This call comes as part of a new roadmap that Coljuegos is developing to combat illegal gambling in the country.
According to Juan B. Pérez Hidalgo, President of Coljuegos, it is essential for operators to have mechanisms in place to verify and address user complaints in a timely and effective manner. By doing so, operators can build trust with their customers and ensure that they are providing a safe and secure gaming experience.
In addition to calling on operators to verify user complaints, Coljuegos is also working on a roadmap to combat illegal gambling in Colombia. This roadmap includes measures such as improving the monitoring and enforcement of regulations, implementing stricter penalties for operators who engage in illegal activities, and working closely with other government agencies to crack down on unlicensed operators.
Pérez Hidalgo stressed the importance of taking a proactive approach to tackling illegal gambling, stating that it is crucial to protect both consumers and the integrity of the industry as a whole. By working together with operators and other stakeholders, Coljuegos aims to create a safer and more transparent online gambling market in Colombia.
In conclusion, the Colombian regulator’s call for operators to verify user complaints and its work on a roadmap to combat illegal gambling represent important steps towards ensuring a fair and regulated online gambling market in the country. By taking these measures, Coljuegos is demonstrating its commitment to protecting both players and the industry as a whole.
